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Presentations Are You a HandWasher or a Reluctant Nudist By: Andy Britnell
You have written your presentation and started to rehearse it in front of a sympathetic audience who can give you reliable feedback. At this stage you will be finding your own unique style of relating to an audience and presenting information.Be as natural as possible and certainly do not ...
Coaching with the GROW Model By: Andy Britnell
The GROW Model, devised by Sir John Whitmore, provides a framework both for individual coaching sessions and for the whole process. The acronym stands for Goals, Reality, Options and Will, also known as Wrap-up.Goals ? coach and client agree on specific objectives. This is vital in coaching ? ...
Presentations Proper Preparation Prevents Pretty Poor Performance By: Andy Britnell
Congratulations! You have already got further than many people by deciding to go ahead with your presentation despite your natural fears. When starting to prepare for your presentation, think about the:1. Environment ? where will the presentation take place? Does the size and layout of the ...
How Sales Coaching Can Increase Your Profits By: Andy Britnell
The art of selling is commonly taught as a process involving 6 stages: 1. Before the sale begins 2. Understanding needs 3. Proposition of solution 4. Dealing with resistance 5. Gaining commitment/closing the sale 6. Follow-up and follow-through.This is useful from the point of ...
Best Time Management Tip Ever By: Andy Britnell
This is a famous story about the use of time. The details vary but the basics are the same wherever you read it.In America in the 1930's, Charles Schwab, the head of Bethlehem Steel, the country's largest independent steel producer, asked a well-known management consultant, Ivy Lee, for his ...
Time Management Which Do You Spend Time or Money By: Andy Britnell
It is tempting when running your own business to avoid spending money wherever possible, but this may lead to piling more commitments into an already overloaded diary. Here are some common situations where the time-money conundrum needs some thought:1. You might be able to tinker on the ...
Time Management Whats the Best Way to Start By: Andy Britnell
So many of us seem to feel there aren't enough hours in the day to accomplish everything we want or need to do, despite the increasing sophistication of labour-saving devices.And so we start thinking that we need to manage our time better. But when you think about it, you ...
Time Management and Money By: Andy Britnell
I remember how intrigued I was when years ago, and long before I had heard of time management, I recognised the link between time and money, realising that we say that we 'spend? or ?invest? both time and money, and also talk about 'saving? time and money.Moreover we usually find ...
Managing EMails 7 Tips for Effective Communication By: Andy Britnell
Lately I have been trying to limit the e-mails in my in-box to those immediately readable on screen, so I don't have to scroll down. I have achieved it a few times, but it always seems to start spreading again immediately!I'm sure I'm not the only one fighting against ...
Procrastination Why Do We Do It By: Andy Britnell
Having decided to write about procrastination, I settled down to do some research on the Web. What I discovered is that most of the material there is provided by colleges and universities for their students ? evidently procrastination is something we don't like to admit to once we have ...
5 Myths of Leadership By: Andy Britnell
Theories of leadership abound, but there are also a number of assumptions made about leaders which on closer inspection turn out to be false.1. We often think that leadership is rare, but in fact it is quite common. Leadership does not only happen in high-profile business environments, but ...
Time Management 5 Secrets to Keep Focused and Keep the Customer Happy By: Andy Britnell
Anyone who is involved in customer service has probably been amazed at some point by the customer's assumption that we have all the time in the world to deal with them, that we are sitting at empty desks just waiting for the phone to ring!Here are some tips which might ...
Customer Service the Best Way to Deal with Customers By: Andy Britnell
Dealing with customers is not easy - each one brings to the transaction their own history, experiences and current state of mind. Some may, consciously or not, be seeking to let off steam, and you may be a convenient outlet!Having acknowledged that customer service is a tough job to ...
Telesales Coaching an Investment Which Pays a High Return By: Andy Britnell
How to maximise the performance of telesales staff is a constant question for many managers. Telesales training courses typically focus on questioning and listening skills, handling objections and closing the sale. These are essential skills, but how much is actually practised once the employee is back at their ...
5 Leadership Qualities By: Andy Britnell
At a conference I attended recently, one of the main speakers quoted a survey which showed that 65% of employees say that the most stressful thing about their job is their boss, and 58% of people looking for another job are doing so because they don't like their boss.It seems ...
PreInterview Coaching Can Help You Get That Dream Job By: Andy Britnell
Most of us find interviews challenging. For some of us, our nerves get the better of us and prevent us from making a good impression. If we do not perform as well as we wanted and perhaps receive a number of rejections, this negative experience of interviews creates ...
Why Do a Presentation By: Andy Britnell
Most of us would admit to being anything from downright terrified to slightly apprehensive at the prospect of doing a presentation for colleagues or clients. We may try our best to avoid it, but there are some excellent reasons why the presentation may be the best format for you ...
Maintaining a Positive Attitude Changing from Negative to Positive Thought By: Andy Britnell
The clutch pedal broke on my car the other day. If something like this had happened to me in the past, I would have responded in a rather negative way ? you can probably imagine what I might have said to myself! However, with my knowledge of reframing ...
Presentations Not Me By: Andy Britnell
There are some great reasons and some compelling benefits to doing presentations, but people often raise all sorts of objections. What barriers are there to going ahead?1. The most obvious is the common fear of public speaking. We all fear standing up and making a fool of ourselves, but ...
Successful Networking My 10 Tips for Creating a Stream of New Customers By: Andy Britnell
1. Set an objective for each networking meeting ? to talk to a particular person, to try different questioning techniques, to approach someone you usually would not.2. Act like a host not a guest. In other words, take responsibility for introducing yourself to people, and them to others, don't wait for ...
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