Features Your Business Phone NeedsFeatures Your Business Phone Needs

Those shopping for new telephones for their businesses have a lot of decisions to make. Business phone systems provide a number of features that will come in handy when you are trying to work with clients and employees. VOIP systems also offer a lot of individual features, making communication easier for everyone. If you are shopping for a new communication option for the workplace, there are a number of things you need to consider. Many of these options will make doing your job much easier. Others will make it easier to work with clients and ensure they got top of the line service. Your final consideration is helping your employees work efficiently and without frustration.

Most telephone options have a wide variety of messaging options, which is exactly what you need. You are not always going to be able to deal with issues immediately when they arise, so having a telephone that can hold into the issue until you are ready comes in handy. Great messaging options let you collect the information you need from the message without frustration or having to contact the person for clarification. If you are able to rewind, pause, save or fast forward through messages, you will have a much easier time figuring out your next step when solving a problem for a client or employee.

Call forwarding is one of the most important features you can have in a communication plan. Though you may not be able to deal with every single issue right away, there are some problems you will face that you cannot put off. If you have a reliable forwarding service, there is no need to worry about finding out about problems until it is too late. The last thing you want is to return to work in the morning and find out that an emergency went unanswered all night long.

Having a speaker phone feature on your telephone will help you conduct meetings effectively without having to have everyone in the same room. This is great for companies that use off-site workers or who employee workers who travel a lot. Everyone is able to get together and communicate without physically being in the same location. A lot of speakerphone features are subpar and difficult to work with, so make sure you choose a reliable option that is high-quality and offers clear sound.

Finally, choose an option that handles multiple calls and caller ID. This enables you to answer more than one call at a time and to prioritize your calls before even picking up the phone. Seeing who is calling enables you to get to the most important call first. Multiple call handling allows you to put someone on hold while you gather information and while you deal with the waiting call. These options offer you flexibility and you are able to use a triage method without anyone realizing they are being placed at a lower level of attention. If you have traditional call waiting, your caller knows they are being cast aside, but with multiple call handling, you are able to have them wait without knowing what you are dealing with.
by Stewart Wrighter
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Stewart Wrighter has an assistant at the office who hired an experienced Boston Business phone systems consultant for advice on the office phone lines. He recently had Boston Voip systems installed in his office.
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